That means they probably understand citizen development is a partnership with IT, have moderate tech skills, and an understanding of existing business application infrastructure, data and processes. They don't need to be an app expert, but they do understand how app functions can deliver value across business units. The ideal citizen developer is often situated in tech-savvy parts of the organization, or has a role supporting existing apps. More often than not, the profile of the optimal citizen developer is quite clear. Enable the Citizen DeveloperĪs I've alluded to at the start of this blog, not everyone needs to be, or will be, a good citizen developer. So, don't just create an app and leave it to stagnate. Rather than a place to get a new PC, phone, or app, IT is a business function in its own right that should play a continual role in driving growth and efficiency. What's important is that whatever areas you may choose to implement citizen development in, you need to implement design-led thinking as a way that IT works continually with the business, rather than just for it. Some tasks, however, are less ideal and probably best avoided: we're talking those which entail unstructured data, unrepeatable processes, graphics processing, video/audio streaming, or highly-customized UIs. Or it could be guaranteeing a single experience across functions in multiple systems, or access across the same apps and data simultaneously. It might be Excel driven processes, third-party integration, or system orchestration. That could be flow-based workflows, task management, or request fulfilment. Some processes lend themselves particularly to citizen development, namely, those which are most regular and repeatable. Successful citizen development requires selecting obvious, actionable use cases that touch as much of your organisation as possible. Select the right use casesįirst and foremost, it's vital to not create a hill you'll never climb. In this blog, I'll outline the three elements that are key to successful citizen development campaigns, in my experience. So how can we get citizen development right? But citizen development will involve a far greater proportion of the workforce than has been until now. Of course, not e veryone will be involved - not everyone has the skills or even the desire to build apps. 500 million applications will need to be created to keep innovation ticking on.īut we can't get to that huge number with the same processes we've always had, and that's where citizen development comes in. One stat is enough to contextualise the need for this new approach: there will be more applications created in the next four years than have been created in the past forty. There's been much talk about the possibility of low-code applications over the past year - and it's all part of a wider trend of citizen development.
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